Hi, I’m Carlos, a UX researcher, design thinker, and avid storyteller.

I drive user experiences through outstanding research planning and execution. My top skills include qualitative methods, end-to-end project design, and compelling communication of research outputs. I have over five years of experience leading generative research initiatives to uncover insights about people’s lives that guide new products and services aligned with organizational goals. I’m a Ph.D. candidate in human-computer interaction (HCI), graduating in spring 2023. I have worked in various UX and design research roles in three different countries.

Let’s connect 👇🏽

Career highlights:

During my time at Northumbria University, I’ve published world-leading research studies on the future of work, receiving various awards and international recognition. Check out my list of publications.

I worked at Microsoft Research in 2021, exploring design opportunities to improve human-AI sensemaking interactions.

I co-designed the first humanitarian futures exhibition, an interactive intervention that re-imagined operations at the intersection of emerging technologies, services, and humanitarian needs.

Designing the first humanitarian futures exhibition.

The Future Is Now is an exhibition that comprises multiple artifacts and scenarios that speculate on what humanitarian operations could look like in 2030.

Explore project

Freelancers’ views on a worker-centered design fiction

In this paper we created an original design fiction and discussed it with freelancers to identify design opportunities for future interventions.

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“Why lose control?”: A Study of Freelancers’ Experiences with Gig Economy Platforms

In this paper, we qualitatively analyzed 528 posts with 7499 comments from four freelancing subforums on Reddit to explore how freelancers perceive online freelancing platforms.